Discover FLIR CARE and FLIR PROTECT – two innovative service and warranty packages tailored to optimize the performance and durability of your thermal cameras. FLIR CARE ensures precise calibration, minimizing downtime and maintaining accurate thermal data, while FLIR PROTECT offers extended warranty coverage and peace of mind against material defects and issues. Stay tuned as we delve deeper into each package to explore their unique benefits.
FLIR CARE & FLIR PROTECT
FLIR Care & FLIR Protect
Calibration and Extended Warranty Packages for Your FLIR Products
FLIR Care
FLIR Calibration Service Packages
Keep your thermal camera in optimal performance condition and avoid unforeseen downtime with a FLIR CARE service package. Whether you are looking for a performance verification service or a traceable calibration adjustment service, FLIR CARE’s traceable calibration services have you covered.
FLIR CARE+ Performance Verification
Meet regulatory standards and ensure your thermal camera's working at optimal levels by trusting FLIR with providing performance verification. This standard package includes service inspection, a FLIR Factory Certificate of Calibration, as-found measurement results, and a free firmware update.
FLIR CARE Pro Calibration and Adjustment Service
Go a step beyond performance verification with the FLIR CARE Pro package, which includes FLIR Advantage factory maintenance and adjustment plus a full service inspection, FLIR Factory Certificate of Calibration, as-left measurement results, a firmware update, preventative maintenance on your camera, camera performance and image optimization adjustments, and measurement adjustments.
FLIR TOTAL CARE Priority Calibration and Adjustment Service
When time is critical, FLIR TOTAL CARE is the optimal choice for calibrating and servicing your thermal camera. With this premium package, you’re guaranteed priority service on your cameras. Plus, if your service takes longer than 7 calendar days, we will provide you with a loaner camera so you can continue working while we get your thermal camera calibrated, updated, and adjusted for optimal imaging and measurement.
FLIR CARE Package Comparison
| FLIR CARE+ | FLIR CARE PRO | FLIR TOTAL CARE | |
| Full Service Inspection | √ | √ | √ |
| FLIR Factory Certificate of Calibration | √ | √ | √ |
| As Found Measurement Results | √ | - | √ |
| As Left Measurement Results | - | √ | √ |
| Firmware Update | √ | √ | √ |
| Full Service Preventative Maintenance | - | √ | √ |
| Camera Performance and Image Optimization | - | √ | √ |
| Measurement Adjustment | - | √ | √ |
| Priority Service | - | - | √ |
| Loaner Equipment* *Provided if turnaround time exceeds 7 calendar days | - | - | √ |
| Service Freight covered in Continental US, Canada, European Union, United Kingdom, and UAE | - | - | √ |
FLIR Protect
FLIR Extended Warranties
Extended warranty and service packages from FLIR provide the peace of mind you need, protecting your camera from material defects and issues for a full three years beyond your factory warranty. If anything goes wrong with your camera or its battery*, you won’t have to worry about expensive repairs or replacements. And with our range of premium warranty options, you will receive one free service with calibration, discounts on additional service needs, and options for fast-delivered loaner cameras.
Protect Your Investment
Our FLIR PROTECT team has you covered with a range of warranty options that will insure your investment for years to come.
Three-Year Extended Warranty
Protect your FLIR thermal imaging camera with FLIR PROTECT, our standard extended warranty. This three-year protection plan includes freight charges for many regions.
Three-Year Extended Warranty Plus FLIR Care Service
With FLIR PROTECT+, you’ll know your camera is always in the best condition. This plan includes the extended three-year warranty and freight charges as well as one FLIR CARE calibration service, Customers who invest in this package also receive a 10% discount on bundled FLIR CARE service and additional FLIR CARE services.
Three-Year Extended Warranty Plus FLIR Care+ Service
The FLIR PROTECT PRO package brings the added advantage of FLIR CARE+ service, which includes FLIR Advantage factory maintenance and adjustment, a FLIR Factory Certificate of Calibration, and more. Customers who invest in this package also receive a 10% discount on bundled FLIR CARE service and additional FLIR CARE services.
Three-Year Extended Warranty, FLIR Total Care Service, and More
When maintaining uptime is critical, FLIR TOTAL PROTECT is the optimal warranty choice. With this premium package, you’re guaranteed priority service plus—if your service takes longer than 7 calendar days—we will provide you with a loaner camera so you can continue working. FLIR TOTAL PROTECT also includes the three-year extended warranty, one FLIR TOTAL CARE service, and a 10% discount on bundled FLIR CARE service and additional FLIR CARE services.
FLIR PROTECT Package Comparison
| FLIR PROTECT | FLIR PROTECT+ | FLIR PROTECT PRO | FLIR TOTAL PROTECT | |
| Full Extended Warranty | √ | √ | √ | |
| Warranty Freight Covered* | √ | √ | √ | |
| FLIR Care+ Service | √ | - | √ | |
| FLIR Care Pro Service | - | √ | √ | |
| FLIR Total Care Service | √ | √ | √ | |
| Discount on Bundled FLIR Care Services | - | √ | √ | |
| Discount on additional FLIR Care Services | - | √ | √ | |
| Replacement of qualified damaged accessories | - | √ | √ | |
| Priority Service | - | - | √ | |
| Loaner equipment provided with service scheduled 6 weeks in advance | - | - | √ | |
| Service Freight covered in Continental US, Canada, European Union, United Kingdom, and UAE | - | - | √ |
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