Refund policy

GoThermal Refund Policy

Returns

You will be entitled to return or exchange your purchased item, subject to the terms and conditions hereof, for up to 30 (thirty) days from the date of delivery of the purchased item to you. If 30 (thirty) days have gone by since the delivery of your purchased item to you, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, refund or exchange, your item must be returned to us unused and in the same condition that you received it and must also be returned in the original packaging, with all seals intact and unbroken.

Several types of goods are exempt from being returned. By way of example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include:
• Gift cards.
• Downloadable software products.
• Some health and personal care items.
Please note that this is not an exhaustive list of items that are exempt from return, and we reserve our right of discretion in this regard.

To complete your return or exchange, we require a receipt or proof of purchase.

Please do not send your purchased item back to the manufacturer. The item must be returned to us at 4 Homestead Ave, Bryanston , Johannesburg, Gauteng, ZA 2194.

There are certain situations where only partial refunds are granted (if applicable), such as for example:
• Books with obvious signs of use.
• A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item, which is not, returned to us in its original condition, or an item that is damaged or missing parts for reasons not due to our error.
• Any item that is returned to us more than 30 days after delivery to you.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request for a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.

Late or missing refunds (if applicable)

If you haven’t received a refund within 14 (fourteen) days after we have notified you that your request was approved, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of the above, and you still have not received your refund yet, please contact us in writing, at sales@GoThermal.co.za

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are delivered to you in a defective or damaged condition, subject to inspection and manufacturers authorisation. If you need to exchange such an item, for the same item, send us an email at sales@GoThermal.co.za and return your purchased item to: 4 Homestead Ave, Bryanston , Johannesburg, Gauteng, ZA 2194.

Gifts

If the item you purchased was marked as a “gift” when purchased and shipped directly to you, a refund and/or exchange is not permitted, but you will receive a gift credit for the value of your return. Once the item is returned and received, and subject to inspection and manufacturers authorization, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, once the item is returned and received, and subject to inspection and manufacturers authorization, a gift certificate will be mailed to the gift giver, and he will find out about your return.

Shipping

To return your product, you should mail your product to: 4 Homestead Ave, Bryanston, Johannesburg , Gauteng, ZA 2194.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R 1 000.00 (one thousand rand), you should consider using a track able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and do not accept any liability for returned items that are lost in transit.